Neptonics Shipping Policy
Spend $199 = FREE SHIPPING TO THE LOWER 48!
Great INTERNATIONAL shipping rates with FEDEX Express
All in stock orders will ship within 2 buisness days.
Backordered items will ship when they become avaible.
Custom items will ship within 2 week!
Sportubes, shafts, and enclosed tracks do not qualify for free shipping.
Neptonics is not responible for lost, damaged, or stolen packages. However we offer Route protection which covers these problems.
What is Route Package Protection?
In an effort to provide more safety, assurance, and insurance for our amazing customers, we’re happy to announce that Neptonics is now integrated with Route Package Protection. Route is a shipping insurance company that offers complete protection for Neptonics shipments and orders. Simply add Route to your cart at checkout to safeguard against any unforeseen hiccups that may arise.
Q: WHAT IS ROUTE?
Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click. Review the policies here to understand which lost, stolen, and damaged items Route will cover.
Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a one-click claim through the email that Route sends you after you check out, or you can file here.
Q: DOESN’T Neptonics ALREADY COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?
At Neptonics, we take customer service very seriously and always try our best to resolve issues for our customers as quickly as possible. But by purchasing shipping insurance with Route, completing a claim is only a click away, and your claim is processed within 24 hours. Route is easier, faster, and helps get any shipping issues resolved as quickly as possible.
Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES ROUTE COVER THAT TOO?
Yes! Any replacement orders that are placed by Route are still insured by Route.
Q: WHAT ARE ROUTE’S TERMS AND CONDITIONS?
Route’s terms and conditions are listed here.
Q: IS ROUTE A LICENSED INSURANCE COMPANY?
Yes. Route is a licensed insurance company and they are partnered with Lloyds of London, one of the biggest names in shipping insurance.